Hotel Operations Management by Mihran Kalaydjian Hospitality AdvisorsMihran Kalaydjian Hospitality Advisors Firm offers a wide range of hotel operations and management support services. Our expert team offers comprehensive travel and hotel marketing, operations and property management experience and results-oriented expertise, providing essential operations services for small boutique hotels, resorts, spas, brand properties, independent hotels, and hotel-casino operations. Our finance, operations, marketing, management, and development teams work seamlessly with hotel clients to deliver essential information and support to hotels seek. Whether the lodging asset is considered luxury or economy, Mihran Kalaydjian Hospitality Advisors Firm provides comprehensive operations management to attain optimum performance and maximum value through a potent combination of accurate financial reporting, strategic capital planning, aggressive sales and marketing, and a hands-on management approaching targeted operations and management resources. Examples of Operations Management focus: General Management: Recruit, supervise, and evaluate performance of General Manager. Staff: Fill and/or evaluate all positions with the General Manager to identify improvement opportunities. Property Management Systems: Evaluate, and, if needed, research options and make purchase recommendations to owner. Assist system vendor with coordination of installation and training. Operations: Evaluate any existing standard operating procedures (SOPs), recommend changes as needed, and coordinate with General Manager the implementation of new SOPs. Accounting: Support the changes to be implemented by the accounting team and assist with implementation of new SOPs. Property (Product) Evaluation: Review product’s current quality levels and assist Owner with development of Product Improvement Plan based on positioning goals. Expense Controls:
Guest Experience: Review the arrival and departure processes as well as specific guest services such as Internet access, TV cable, and telephone for effectiveness and efficiency and make recommendations for improvements. Guest Feedback: Implement “Instant Comments” program – an innovative and unique proprietary system for capturing and managing guest comments as they occur. Staff Training: Review current training program and recommend changes and/or implementation of needed programs with particular focus on guest privacy, key control, and guest conflict resolution. AAA: Introduce AAA guidelines based upon rating goal of the property. Integrate these guidelines with any other training programs needed for guest touch-point staff. Housekeeping: Review labor cost management, conduct room inspections, analyze use of cleaning chemicals, evaluate choice of linen and terry, determine par inventory levels and best laundering process. Preventative Maintenance (PM): Evaluate PM programs for all HVAC, refrigeration, kitchen, and life safety equipment (extinguishers, sprinklers, alarms, etc.) and implement upgrades as needed. Room Care Program: Evaluate Room Care program in use (if any) and implement as needed to improve regularity of room care and quality of the rooms’ condition. Facility: Review with Owner the grounds keeping, exterior and interior signage, and exterior lighting and make ecommendations to improve curb appeal. General: Review Employee Handbook and Policy Manual and make recommendations. |
Business planning is one of the most important tools of the hotel industry. Our company will provide the business plan annually for the property that will include hotel details, market, capital improvement needs and operating history. This information will support the properties market plan and operating budget.
Mihran Kalaydjian Hospitality Advisors maintains a balanced focus on hotel quality and margin enhancement. We provide each individual property with customized support, and have received numerous awards for operational excellence from a number of leading brands.
Hotel Operations Management by Mihran Kalaydjian Hospitality AdvisorsAs a global hospitality company, Mihran Kalaydjian Hospitality combines effective hotel management services with the ability to attract, train and retain the best hospitality talent. We recruit internationally recognized professionals across a range of hotel management disciplines to help owners make the best of their assets.
Non-Traditional Asset Management ServicesAlthough Mihran Kalaydjian hospitality core business is hotel, resort and apartment management, we also manage a wide range of non-traditional real estate assets. Our goal is always your goal, whether that is to improve relations among guests, associates or franchisors, recover an investment, manage capital, control costs, stabilize operations, or any additional properties. At the end of each day, you can count on us to achieve maximum profitability for your investment.
Our experience extends to:
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