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Freeing hotels from technological shackles to create more sustainable businesses

Technology can often feel like a barrier standing between a business and its goals. In an ideal world, all the new generation platforms and theories – big data, social media, the internet of things – ultimately connects us and enables us to make better sense of the world. In reality, vendors cannot update software quickly enough to satisfy the business world.

But a quiet revolution is solving this problem. Open Systems
are changing the way all businesses – including hotels – operate. In today’s world, innovation, flexibility, and speed are key to competitive advantage; IT needs underpins commercial agility, and open systems deliver it.

Open systems are different from static proprietary systems because (as the name suggests) it is open to all. Can you imagine a world where hotels 
could plug into IT like we plug into utility services? That’s what open systems provide – an all-encompassing IT platform that gives hoteliers the most current and cutting-edge software on a daily basis. Open systems are higher quality and more secure than static proprietary systems, as they can continually be upgraded and improved by developers. They are ‘unlocked’ so a hotelier’s system can be tailored and modified to fit specific needs, and operate in tandem with third party software. They are also eminently scalable for any size of hotel, and hoteliers can grow alongside their IT systems. Anyone who has owned an Android smartphone will have felt the power and freedom of open technology.



Inspirational Customer Service Quotes

12/29/2016

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The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson

Here is a powerful yet simple rule. Always give people more than they expect to get. – Nelson Boswell

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new…If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. – Seth Godin

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. – Jeff Bezos

Make the customer the hero of your story. – Ann Handley

Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong.
– Donald Porter

Always do more than is required of you. – George Patton

Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. – Kevin Stirtz

The longer you wait, the harder it is to produce outstanding customer service. – William H. Davidow

The goal as a company is to have customer service that is not just the best, but legendary. – Sam Walton

People expect good service but few are willing to give it. – Robert Gately

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