The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson
Here is a powerful yet simple rule. Always give people more than they expect to get. – Nelson Boswell
Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new…If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. – Seth Godin
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. – Jeff Bezos
Make the customer the hero of your story. – Ann Handley
Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong.
– Donald Porter
Always do more than is required of you. – George Patton
Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. – Kevin Stirtz
The longer you wait, the harder it is to produce outstanding customer service. – William H. Davidow
The goal as a company is to have customer service that is not just the best, but legendary. – Sam Walton
People expect good service but few are willing to give it. – Robert Gately
Here is a powerful yet simple rule. Always give people more than they expect to get. – Nelson Boswell
Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new…If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. – Seth Godin
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. – Jeff Bezos
Make the customer the hero of your story. – Ann Handley
Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong.
– Donald Porter
Always do more than is required of you. – George Patton
Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. – Kevin Stirtz
The longer you wait, the harder it is to produce outstanding customer service. – William H. Davidow
The goal as a company is to have customer service that is not just the best, but legendary. – Sam Walton
People expect good service but few are willing to give it. – Robert Gately
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